Support & Product FAQ’s

CBD & Hemp Product FAQ’s

What is CBD?

CBD stands for Cannabidiol. It is the second most common cannabinoid found in cannabis.

Is CBD Legal?

Yes! It must contain less than 0.3% THC. There are several state and federal guidelines that must be followed for it to be legal.

Is Hemp flower legal?

Yes. Please check with your state laws, some states may vary.

Will hemp flower or CBD get me high?

No. The law requires that all Hemp Flower and CBD must contain 0.3% THC or less.

What is Delta 8?

Delta-8 THC ( Delta-8-tetrahydrocannabinol) is a naturally occurring chemical compound called a cannabinoid that’s found in small traces in the hemp flower.

Support & Shopping FAQ’s

Age Verification and Auto-Cancelled Orders

Per FDA Laws and regulations, it is illegal to sell to any minors. If the age verification fails, we can attempt to verify by other means if we feel that there has been a mistake. This decision is up to Rocky Branch Organics L.L.C. / Rocky Branch CBD, and at our discretion. We reserve the right to refuse service to anyone, for any reason.

What are my payment options?

During the checkout process, you may choose any of our current payment options to place your order.  Please note that your order will not be processed until we receive payment from you by either Visa, Mastercards, Discover or American Express. 

How much does shipping cost?

Shipping:

We ship all items USPS mail for one flat rate price of $9.99

Do you ship outside the United States?

No.  We currently do not ship to other countries.  We only ship to United States.

Delta-8 State Restrictions

We are restricted from shipping Delta 8-THC products to these states. Alaska, Arizona, Arkansas, Colorado, Delaware, Idaho, Iowa, Mississippi, Montana, Rhode Island, and Utah.

Cancellations

Once an order has been placed, it cannot be canceled. Please review your order fully before checking out on the site. Once an order has been placed, the order will be processed and shipped.

What do I do if I received the wrong product?

If you feel that you have received the wrong product, please contact us within 48 hours of receiving your order.

Refunds and Returns

NO refunds, exchanges, or returns are approved without prior authorization by Rocky Branch Organics, L.L.C. / Rocky Branch CBD

You may request/contact us for a refund within 30 days of your purchase.

Any open products CANNOT be returned. Only damaged Products are eligible for refunds.

If the carrier service has lost your package or your package was tampered with before you received it, please contact the carrier service directly.

Ask A Question

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cbd-tincture-peppermint

We control the entire process from seed to shelf

Rocky Branch CBD flower is only top quality, Raw and full spectrum.
Use as a tea and unleash the most powerful CBD, CBA and CBG, for
the full spectrum effect.

100% CERTIFIED

We control the entire process from seed to shelf.

Locally Grown and Processed

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